1,300 Consumers Reveal
Their Biggest Needs, Desires, and Frustrations when shopping online

2018 Online Consumer Study: Optimizing the Journey for Today’s Multi-Tasking Shopper

Customer Journey Hijacking eBook
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WHAT'S IN THE REPORT?

In this survey, over 1,300 online consumers reveal all the places they are shopping, what online and offline distractions compete for their attention, and what factors make or break their purchasing decisions.

Find out:

What other activities are distracting consumers while shopping online

The top reasons causing them to abandon their shopping carts

How likely they are to click on competing offers appearing on eCommerce sites